TripAdvisor Post-Purchase

I designed and launched a responsive post-purchase experience in Mar 2018. The experience empowers travelers to self-manage their booked tours and activities in post-purchase journey. It also provides a seamless experience for TripAdvisor and Viator customers regardless of where they booked their tours.

The experience significantly reduced CS call drivers generated by post-purchase issues, and improved engineering productivity on a newer tech stack.

Early wireframes: booking list example

Final launched responsive experience: booking details example

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TripAdvisor In-Destination