Intelligent Taste Profile

At Amazon, I was the lead designer of the first conversational AI-based personalization model, Intelligent Taste Profile (ITP). This product captures explicit customer preferences while inferring implicit signals from search, browse, and shopping behavior, and Save history to personalize food features and recommendations. The goal was to help customers stay inspired and informed about food, and save time getting food to table daily with personalized assistance from Alexa. It was released in February 2022.

See the press release and tech news

My Role

Multimodal design

Mobile design

Conversation design

Team

Product, Alexa Kitchen Engineering/NLU

User Research, Alexa Mobile

Alexa Shopping, Alexa Local Search

Amazon Fresh, Amazon Whole Foods Market

Illustrations Team, Legal, Privacy

Taste Profile on Echo Show

Personalized Recipe Idea on Home

Personalized Recipe Search Results

Personalized Food Recommendations

Personalized Recommendations on Echo Show 15

Taste Profile in Alexa App

4 locales

US, UK, CA, DE

+945k

customers set their taste profile

6.6/7

CSAT score (vs. 5/7 pre-launch)

Increase in conversion

10x

Increase in active days

2x

Increase in active searches

51%