Intelligent Taste Profile
At Amazon, I was the lead designer of the first conversational AI-based personalization model, Intelligent Taste Profile (ITP). This product captures explicit customer preferences while inferring implicit signals from search, browse, and shopping behavior, and Save history to personalize food features and recommendations. The goal was to help customers stay inspired and informed about food, and save time getting food to table daily with personalized assistance from Alexa. It was released in February 2022.
See the press release and tech news
My Role
Multimodal design
Mobile design
Conversation design
Team
Product, Alexa Kitchen Engineering/NLU
User Research, Alexa Mobile
Alexa Shopping, Alexa Local Search
Amazon Fresh, Amazon Whole Foods Market
Illustrations Team, Legal, Privacy
Taste Profile on Echo Show
Personalized Recipe Idea on Home
Personalized Recipe Search Results
Personalized Food Recommendations
Personalized Recommendations on Echo Show 15
Taste Profile in Alexa App
4 locales
US, UK, CA, DE
+945k
customers set their taste profile
6.6/7
CSAT score (vs. 5/7 pre-launch)
Increase in conversion
10x
Increase in active days
2x
Increase in active searches